Thursday, November 21, 2013

Recent Records not showing in Contact Home!



If you found this title; having similar issue and/OR if you have resolved this issue would appreciate if you can share thoses fixes or workarounds.

 Siebel v 8.2.2.3

Recent Records @ Contact Home are not showing when I login as Open UI,

but the same URL with same credentials if I login as High Interactivity they are showing!

Is this Open UI issue?? If so Service Request Home should'nt be showing "Recent Records" SRs??

I have checked the Responibilities whether the view is given to the agent or not!

I did make sure the BC has it's user property related to Recent Records exists

RECENT RECORDS ENABLED Y

I did make sure the view is pointing is the right ONE!

Any suggestions??


2 comments:

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